Holburne Museum Visitor Charter
We want to make certain that everyone has a safe and enjoyable visit to the Holburne Museum.
To help ensure the safety and wellbeing of our visitors, staff and volunteers please read the following information before your visit.
In light of Covid-19, we would like to assure our visitors that:
- We will do our utmost to ensure everyone has the space to enjoy the Museum safely
- The Museum has undergone thorough cleaning in preparation for reopening
- We will sanitise the Museum regularly throughout each day, with special attention paid to high-contact areas such as handles, banisters and bathrooms.
In return, we kindly ask visitors to:
- Stay away if you show any symptoms associated with Covid-19
- Sanitise your hands on arrival
- Maintain a safe distance between you and others
- Wear a face covering when inside the Museum
- Refrain from touching cases and other surfaces
- Sneeze or cough into your elbow
- Follow all Staff and Volunteer instructions and signage in the Museum
Holburne Museum Visitor Q&A
What will be open?
Most of our galleries will be open for you to enjoy, including our Roper and Brownsword Galleries on the second floor and the Davidson Gallery on the first floor. We have reconfigured our current exhibition Grayson Perry: The Pre-Therapy Years to allow for social distancing and all pieces remain on display. At present, some smaller areas of the Museum will remain closed.
Our Café, which is run by BENUGO, will be offering a takeaway service so that you can enjoy hot and cold drinks and light snacks in our garden. Indoor service will not be available. Please access the Cafe from the terrace at the back of the building
Our Shop selling exhibition merchandise and other goodies will be open and can be accessed at the end of your visit. A selection of Grayson Perry products will also be available on arrival and online.
Our basement Toilets will be available on exit and we ask that visitors take extra care to maintain social distancing and cleanliness. Cleaning will take place regularly so please expect brief periods of closure. Public toilets are also available nearby in Sydney Gardens.
Our Cloakroom facilities will not be open. Please avoid bringing large bags and keep your coats with you.
How do we buy a ticket? Do you have timed tickets?
You can buy a day ticket online in advance or at our Welcome Desk on arrival. We will accept all methods of payment. Because of our new staggered, one-way system, we are not currently offering timed-entry tickets. Our team will be managing a safe and distanced flow of visitors around the galleries. You can book your advance day ticket here
Friends and Members do not need to book in advance. Join the queue and show your membership cards at the information desk to gain entry.
Do you offer free admission to your collection?
At the moment, and this will be regularly reviewed, we are unable to provide free access to our collection as we have moved our temporary and ticketed Grayson Perry exhibition into our permanent collection galleries to ensure that a safe and socially distanced visit can be enjoyed. Keeping our visitors, volunteers and staff safe is our priority.
We have just reopened with thanks to the generous support of a crowdfunding campaign and we rely on ticketed income and donations to survive. We are an independent charity and receive no regular council or Government funding. Please be patient while we find our financial feet in these challenging times.
How do we enter the building?
On arrival, please come to the main entrance at the front of the building as usual – this will be the only entry point. Our new exit will be from the side door nearest the car park. If you would just like to use our Café, please make your way to the terrace by walking around the building.
What safety measures do you have in place?
When you arrive, you will be asked to follow a new one-way system around the Museum, which will be managed by our Front of House team. We kindly ask that you follow the direction of signage and practice current social distancing measures. The Museum has been deep cleaned and sanitising stations will be available throughout the building for your use. Perspex screens have been installed at our Welcome Desk and Shop, and enhanced cleaning will routinely take place throughout the day. We are limiting the number of visitors into the galleries at any one time, so please be patient if there is a queue and bear with us while we adjust and adapt.
Do we need to wear a face covering?
Yes please. Our staff and volunteers will be wearing face coverings and we strongly encourage our visitors to do the same.
What provisions do you have for people with access needs?
We understand that visitors with access needs may find it difficult to queue for long periods of time. If you require assistance, please arrange your visit ahead of time with our Head of Visitor services by calling 01225 388560 so that we can help you.
Can I still help the Museum at this time?
Yes please. The Holburne is an independent museum and a charity and we have only survived the past few months with the support of donations and grants. We are facing an uncertain future and rely on greater support. You can help us to rebuild our programmes by making a donation or joining as a Patron.