Holburne Museum Visitor Charter
Reviewed and updated 19 July 2021
It is important to us that you enjoy your visit and that the Museum is a safe space for everyone.
Following government advice, we would appreciate it if you would continue to wear face coverings in the Museum (unless medically exempt) and to maintain social distancing to help protect our most vulnerable volunteers, staff and visitors. Please be considerate and give everyone the time and space they need to adjust.
We are maintaining an enhanced cleaning regime throughout the Museum. Hand sanitiser is provided and we would be grateful if you would continue to use it during your visit.
In light of Covid-19, we would like to assure our visitors that:
- We will do our utmost to ensure everyone has the space to enjoy the Museum safely
- The Museum has undergone thorough cleaning in preparation for opening
- We will sanitise the Museum regularly throughout each day, with special attention paid to high-contact areas such as handles, banisters and bathrooms.
- Our priority remains a safe and enjoyable visitor experience, so we will continue listening to feedback before making any further changes.
In return, we kindly ask visitors to:
- Stay away if you show any symptoms associated with Covid-19
- Sanitise your hands on arrival
- Maintain a safe distance between you and others
- Wear a face covering when inside the Museum
- Refrain from touching cases and other surfaces
- Sneeze or cough into your elbow
- Follow all Staff and Volunteer instructions and signage in the Museum
- All visitors must use our track and trace QR codes to scan in on arrival. If you don’t have a smart phone to do this, don’t worry a member of our team will help you before you enter the galleries.
Holburne Museum Visitor Q&A
What will be open?
All of our galleries will be open apart from our smaller Wirth Gallery on the second floor.
Our Café, which is run by Benugo, will offer table service on the terrace and indoor service from 17 May.
Our Shop selling exhibition merchandise and other goodies will be open and can be accessed at the end of your visit and online.
Our basement Toilets will be available on exit and we ask that visitors take extra care to maintain social distancing and cleanliness. Cleaning will take place regularly so please expect brief periods of closure.
Our Cloakroom facilities will not be open. Please avoid bringing large bags and keep your coats with you.
How do we buy a ticket? Do you have timed tickets?
You can buy a day ticket online in advance or at our Welcome Desk on arrival. We will accept all methods of payment. Because of our new staggered, one-way system, we are not currently offering timed-entry tickets. Our team will be managing a safe and distanced flow of visitors around the galleries. You can book your advance day ticket here
Friends and Members do not need to book in advance. Join the queue and show your membership cards at the information desk to gain entry.
Do you offer free admission to your collection?
At the moment, and this will be regularly reviewed, we are unable to provide free access to our collection. Keeping our visitors, volunteers and staff safe is our priority.
How do we enter the building?
On arrival, please come to the main entrance at the front of the building as usual – this will be the only entry point. Our new exit will be from the side door nearest the car park. If you would just like to use our Café, please make your way to the terrace by walking around the building.
What safety measures do you have in place?
When you arrive, you will be asked to follow a new one-way system around the Museum, which will be managed by our Front of House team. We kindly ask that you follow the direction of signage and practice current social distancing measures. The Museum has been deep cleaned and sanitising stations will be available throughout the building for your use. Perspex screens have been installed at our Welcome Desk and Shop, and enhanced cleaning will routinely take place throughout the day. We are limiting the number of visitors into the galleries at any one time, so please be patient if there is a queue and bear with us while we adjust and adapt.
Do we need to wear a face covering?
Yes please. Our staff and volunteers will be wearing face coverings and we strongly encourage our visitors to do the same.
What provisions do you have for people with access needs?
We understand that visitors with access needs may find it difficult to queue for long periods of time. If you require assistance, please arrange your visit ahead of time by calling 01225 388569 so that we can help you.
Can I still help the Museum at this time?
Yes please. We are currently recruiting Volunteers to act as Gallery Stewards and we’d love to hear from you. The Holburne is an independent museum and a charity and we have only survived with the support of donations and grants. We are facing an uncertain future and rely on greater support. You can help us to rebuild our programmes by making a donation or joining as a Patron.