Volunteer at the Museum

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Start a Pathway to Professional Creativity

Make connections, meet interesting people, learn something new. Get involved and gain a wealth of experience.

The majority of volunteers work within galleries as Gallery Stewards. They assist with visitor questions and queries whilst keeping a watchful eye on our precious collection being aware that balancing their time between visitor service and collection security is vital to the role.

Through an interview and informal discussion our volunteers can nominate other areas within the Museum in which to be involved. We encourage a greater involvement to ensure continued learning, enhancement of skills and personal development through engagement and commitment to the Museum and its collection.

Our volunteer programme offers a friendly environment in which to socialise and make new friends. We programme monthly social and learning events designed specifically for our volunteers. These ensure we maintain a high level of welcome and visitor satisfaction across the entire Museum.

Volunteering is open to everyone who has a passion or interest in art, history and heritage. Our team is made up of wide demographic and everyone can learn and develop at their own pace.

In 2018 our end of year report showed that 39% of our volunteer team were between the ages of 16 and 30. This is a substantial amount of young students and professionals engaging with the heritage and arts sector in The South West. For the Museum it is important to nurture this demographic giving opportunities to Graduates and students to further their experience.

All of our staff members know the importance of the Volunteer Programme at the Holburne Museum, which is why it is so successful; we have the full support of our Learning department, Curatorial Department, our Board of Trustees and of course our Director Chris Stephens.

Before creating a job specific role for a Volunteer we ensure that there is a clear and concise Role profile for that individual.

We are currently recruiting volunteers for a wide range of positions within the Museum. From now on there will be all kinds of part-time and occasional opportunities available to suit all ages and abilities, and in all areas of our Museum.

You can view more about our current vacancies below

If you are interested in joining our team please complete the online form or contact Spencer Hancock at s.hancock@holburne.org

Gallery Stewards

Responsibilities may include:

Customer Service

To provide a very high standard of welcome to all visitors. To deliver friendly and informative customer service at all times.

Information and Orientation

Answer visitor questions and queries regarding the Museum and Permanent Collection.

Provide information on the Gallery you have been assigned by using the material available. (I.e. information panels, welcome leaflets, guidebooks).

Keep a close eye on the collection ensuring the safety of the objects and remaining vigilant at all times

Work within Gallery Guidelines set by Our Curatorial Team and Head of Visitor Service. Directing people to ease congestion in gallery at busy times

Information Desk Volunteers

Responsibilities may include:

Customer Service

To be the first point of contact for Museum visitors and to deliver a very high standard of welcome to all visitors. To deliver friendly and informative customer service at all times. To handle complaint’s and queries where appropriate.

Information and Orientation

To provide accurate information and directions to ensure visitors are able to make the most of their visit. To use customer service skills to ease congestion when particularly busy.

Sales 

To sell general admissions and events using the front desk till systems. To up sale our Memberships and product’s such as guide books. To advise visitor’s to the Museum of the Gift Aid policy. Handing out pre-paid tickets to customers who have booked for Events/ Workshops. Cash & Credit card handling

Shop Volunteers

Responsibilities may include:

Customer Service

Provide a high level of customer service at all times. Greeting the visitors on arrival in the shop, and answering questions or queries regarding the products on sale and the museum itself.

Sales

To sell all shop items and display a good level of product knowledge.  To use shop equipment (Till / Chip & Pin Machine) accurately and with confidence

To up sale products and to use questions to establish need. Cash and Credit Card handling

Learning Team Volunteers

Learning volunteers support the staff and freelance Learning Team to prepare for and deliver a range of art activities and events for schools, children and families.

Responsibilities may include:

Materials Preparation
A willingness to undertake a range of tasks as directed by the staff member or arts practitioner. This may include: sharpening pencils, preparing activity sheets, rolling clay, setting out tables with equipment.

Workshop co-ordination Support
Helping to co-ordinate the activities to ensure the smooth running of the workshop. In the case of Art Club/Camps this may include helping with registration, serving refreshments at break times and helping a staff member to supervise lunch breaks.

Tidy Up
Helping tidy away after the visit has finished as directed by the staff member/arts practitioner.

What Volunteering means to us 

The roles undertaken by volunteers here at the Museum are considered some of the most important across the organisation. The role a volunteer undertakes allows us to offer the highest quality of visitor experience whilst involving the local community in our work. Without the support of volunteers the Museum would not be able to deliver the range of events, exhibitions, education workshops and care for our collection that we produce. Whether you are able to offer a few hours a month or a day or two a week it is your time and energy that makes the Holburne Museum one of the most exciting, innovative and engaging museums in the country.

 

Why We Volunteer

What do I like best about volunteering at the Holburne ?  Having the chance to share the Museum with the public, to share some of the knowledge I’ve acquired over the years, to have contact with the children who come with schools and families, to get closer to all these wonderful things on display, and learn about them – where does it end ?  I just have a really lovely time

Trish Tassis

I feel that my experience at the Holburne is really improving my chances of securing an assistant curatorship role. However, I know that, when I finally land that job, I will be very sad the leave the Holburne, its staff and volunteering team. I would be the first to recommend to anybody interested in museums and art to take up a volunteering post here.

Ben Hill 

Personally, I gain too much to put into words, but I enjoy every moment. From Collection cleaning to talking to visitors to leaning about the new exhibition. But, and this happen on Monday – a new volunteer was on her second shift with us. I introduced her to the highlights of the Picture Gallery. She made many notes as I took her around. Afterwards she thanked me with a huge smile. What else could one ask for

John Green 

Holburne Volunteers nominated for another award

The Volunteers at the Holburne Museum have once again been nominated in the category of Best Volunteer Team in BANES at the Chairman of the Councils Community Awards. This is the fourth year that the committed Volunteers at the Holburne...

Teen Volunteers Sign Up

October has seen a large increase in the number of Volunteers join our programme here at the Holburne Museum. More than 20 teenagers have signed up to increase their work experience and gain valuable knowledge from the Museums staff team...